Thank you for supporting our band! We appreciate every purchase and work hard to provide great merchandise. Please review our policy below:

All Sales Are Final

• Due to the nature of our small business, all merchandise sales are final. We do not offer refunds or returns for any items once purchased.

Exchanges

• Exchanges are assessed on a case-by-case basis for items that are defective, damaged, or incorrect. If you believe your item qualifies, please contact us within 7 days of receipt at [contact email or phone number] with your order number, photos, and a description of the issue.
• Exchanges are subject to product availability, and shipping fees may apply.

Non-Exchangeable Items

• Discounted items, limited edition releases, and custom or personalized merchandise are not eligible for exchange under any circumstances.

Lost or Damaged Packages

• We are not responsible for lost or stolen packages once they have been shipped. Please ensure your shipping address is accurate at checkout.
• If your package arrives damaged, contact us within 48 hours of delivery with photos of the damaged items.

Contact Us
If you have any questions about our policy, please reach out to us at chance_stanley@aol.com. We appreciate your understanding and support!

Shipping Policy

Thank you for shopping with us and supporting our music! Please read our shipping policy to understand how we handle and ship your orders.

Processing Time

• Orders are typically processed within 3-5 business days after purchase. During high-demand periods, processing may take longer, but we’ll always keep you updated.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your location and the selected shipping method. We offer standard and expedited shipping options through trusted carriers.
• Delivery times vary based on your location and chosen shipping method. Standard shipping typically takes 5-10 business days within the U.S. International shipping times may vary.

Order Tracking

• Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for the tracking information to update.

International Shipping

• We are happy to ship worldwide! Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost, stolen, or damaged packages once they have left our facility. Please ensure your shipping address is correct before completing your purchase.
• If your package arrives damaged, please contact us within 48 hours of delivery with photos, and we will assist you in resolving the issue with the carrier.

Incorrect Shipping Information

• If you realize you’ve entered incorrect shipping information, please contact us immediately at [contact email or phone number]. While we will do our best to accommodate changes, we cannot guarantee updates to shipping addresses after an order has been processed.

Questions?
If you have any questions about your order or our shipping policy, please contact us at chance_stanley@aol.com. Thank you for your support!